Credit Policy

Credits are EVEXCA Studio platform credits. They are not money, not a stored-value account and not a deposit. They exist only to pay for generations inside EVEXCA Studio.

• Credits have no cash value and cannot be redeemed, withdrawn or exchanged for cash.
• Credits are personal to your account and cannot be transferred, sold, gifted or combined with another account.
• Credits are not a financial product and do not earn interest.

There is no single price for a video or image. The cost depends on the model, the resolution and quality, the length of the video, options such as sound, and, for some image models, the shape (aspect ratio) of the result.

• The exact credit cost is always shown before you generate, together with your balance and your balance after the generation.
• The cost updates as you change settings. Where the cost depends on a video you upload (for example Object Swap), it is based on that video's length rounded up to whole seconds.
• When you press Generate, we calculate the cost again on our servers. If it differs from what you were shown, we ask you to review the new cost before anything is charged.

• When you start a generation, the credits it needs are reserved immediately and deducted from your balance. Every change appears in your credit history.
• When the generation completes successfully, the reservation becomes final.
• If the generation fails or cannot be completed, the reserved credits are returned automatically, exactly once. See Refunds & Failed Generations.
• You cannot start a generation that needs more credits than your balance.

Paid plans include a monthly credit allowance that is added each billing cycle:

• Starter: 2,000 credits per month ($24.99/month)
• Pro: 5,000 credits per month ($49.99/month)
• Studio: 12,000 credits per month ($99.99/month)

• Credits are added only after a successful payment is confirmed by our payment provider.
• Subscription credits do not roll over: unused credits do not carry into the next billing cycle.
• Plan prices and allowances may change; changes apply to future billing cycles with notice.

Changing plan. If you switch plans, the change applies from your next billing cycle: your current credits stay as they are until the end of the period, and the new plan's credit allowance is added with the next successful payment. We do not add or remove credits part-way through a billing period.

• Unused subscription credits expire at the end of the billing period in which they were granted. Only those subscription credits expire: bonus, goodwill, support or other credits you hold are not affected by a renewal, cancellation or plan change and follow their own terms.
• If you cancel, you keep your remaining subscription credits until the end of the billing period you have already paid for; after that they expire.
• Expired credits are not refunded or converted to cash.

Additional credit packs are not available at this time. If we introduce them, their terms (including whether they expire) will be published here before they are offered.

• We may correct a balance that is wrong because of a technical error, and may adjust or remove credits obtained through fraud, abuse, payment reversals (chargebacks) or a breach of the Terms.
• Using multiple accounts to obtain credits, automating account creation, or exploiting a pricing or ledger error is prohibited and may lead to suspension.
• We may add promotional or goodwill credits at our discretion; they may carry their own conditions.

[OWNER DECISION: what happens to credits if we close an account for breach of the Terms]

If a balance or charge looks wrong, contact [Contact email for legal notices and support — owner to provide] with the date and the creation shown in My Creations. We keep a record of every credit movement and can check it.